TeleCepred: user admission model at a Specialized Rehabilitation Center via the Telehealth Bahia platform
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Abstract
The State Center for Prevention and Rehabilitation of People with Disabilities is a unit of the Unified Health System that works in the rehabilitation of people with disabilities. The admission of users took place in person, however considering the challenges related to the movement of people with disabilities, and the advent of the pandemic, the institution implemented teleCepred, a user admission model that uses specialized teleconsulting, available on the telehealth platform. Objective: To describe the implementation process of TeleCepred, a model for admitting users via specialized teleconsulting Method: the implementation process occurred in three cycles: cycle 01 “installation” which prepared the unit for operation; cycle 02 “migration” in which the admission of users occurred in a hybrid manner (in-person and online) and cycle 03 “consolidation” in which admission occurred exclusively via the telehealth platform. Results: in the first year of implementation, 3,386 teleconsultations were answered, 553 (16.4%) in cycle 01 and 2833 (83.5%) in cycle 02. All macro-regions in the state of São Paulo sent teleconsultations to the institution. Conclusion: The new admission model through TeleCepred represents a tool with significant potential for qualifying access for people with disabilities.
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