Telemedicine in Chile: the pioneering experience of the Telemedicine and Telehealth Regional Center of Biobío

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Angelica Avendaño
Eileen Sepúlveda
Camila Barra
Maurizio Mattoli
Carlos Zúñiga

Abstract

Chile, with its extensive geography and demographic concentration in the central region, faces the challenge of a shortage of healthcare specialists, especially in remote and isolated areas. In this context, the need arises to bring Telehealth to remote sectors with health needs through the creation of The Telemedicine and Telehealth regional Center of Biobío CRT Biobío. Objective: To describe the implementation and results of The Telemedicine and Telehealth Regional Center of Biobío, in a Region in Southern Chile. Methodology: An interdisciplinary, collaborative and integrative methodology was used based on guidelines for investment and implementation of digital health interventions WHO/PAHO. In addition, it is complemented by the Model of Public Engagement of University of Concepción UdeC which is characterised by bidirectionality and collaboration between government, academia and health institutions. As a conceptual theoretical basis, the b-Health model was used as a reference framework, putting it into practice through four essential axes of work that coexist to finally offer Telemedicine and Telehealth services. Results: CRT Biobío has deployed 12 satellite antennas in territories of the region, contributing to technological enablement and innovating in clinical care processes. In Chile, it has issued more than 6,000 certifications after offering its Training Plan to health professionals and the general population. In addition, 55,800 health services have been provided with CRT Biobío technology, contributing to improving diagnostic and therapeutic resolution, impacting the quality of life of people in the Biobío region, Chile.

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Author Biography

Carlos Zúñiga, Universidad Católica de la Santísima Concepción, Chile.

Médico Nefrólogo, Experto Nacional de Telenefrología y miembro del CRT