Role of the Distance Communication Office Administration: " experienceof the SAMIC Pediatric Hospital Prof. Dr. juan P. Garrahan " in the Distance Communication Office Network.

Abstract

Introduction: This article aims to describe the strategic importance of administrative human resources in the construction of the network Pediatric Telehealth Argentina and its work dynamics in collaboration with teams across the country and in remote patient care. Method: This writing was made in the Garrahan Pediatric Hospital of the City of Buenos Aires, Argentina. In August 1997, the first Distance Communication Office (OCD) was created from that institution, led by a medical-administrative team.The methodological strategy was the reflexivity on the own position in the field to be investigated through 3 focus groups of administrative OCD. Results: The technical-administrative tasks generated a remote link that allowed the construction of a collaborative project. In the culture of Distance Communication, there is a need to identify the skills and practical knowledge necessary to successfully integrate people, processes and technologies in order to guide the effort to create knowledge. Conclusion: The administrative human resource has strategic importance in the construction of the network and its work dynamics.