Teleconsulting for nurses in Primary Care: The experience of the Bahia Telehealth Center of the National Telehealth Brazil Networks Program

Abstract

Present the experience of Bahia Telehealth by offering teleconsulting (TLCS) to the Primary Health`s nurses Bahia. Method: Retrospective study using the electronic register of the national Telehealth`s Brazil in the period between May 2015 and July 2017. In this article were evoluted the profile of the nurse; the type of doubt; the degree of satisfaction the user of teleconsulting and with the solution of the doubt; and the response time. Results: 437 nurses, 91% women, 76% with age between 24 and 37 years, 22% lived in the metropolitan region; 1,456 asked TLCS types the more frequently doubt was about administrative procedure (24%), followed by the vaccination / preventive medicine (13%). In 1048 TLCS the nurses were Satisfied (47%): or very Satisfied (46%). Of the nurses had the doubts completed solved (84%), had the doubts partial solved (14%) and (3%) didn’t have it solved. When the answer was dissatisfed or very dissatisfied or without answer a phone call research was mad to complete the teleconsulting. 80% of the 1457 TLCS were answered up to 72 hours. The answer`s delay (20%) did not influence the nurse`s satisfaction. Conclusion: The teleconsulting was effective in the nurse’s practice of the Primary Health Bahia.